Questions 1 to 3 refer to the following announcement.
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The San Francisco Community Center is sponsoring a series of summer concerts in Green Day Park. The theme of the first concert, which will be held this Friday evening at 6:30 P.M., is band music. The entertainment will start with a ___(1)___ of classic band favorites and Broadway show tunes by the Golden Gate Jazz band. ___(2)___ a newcomer to the big band music scene, the Gary Mills Band, will play some original jazz pieces from its first record album. Those who wish ___(3)___ should come at least 30 minutes before the concert begins. Since no chairs will be provided, attendees are asked to bring mats and blankets on which to sit. Food stalls will sell beverages and snacks, and concertgoers will be allowed to bring their own food. |
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Questions 4 to 6 refer to the following letter.
VISTA APARTMENTS
200-250 Oak Drive
Los Angeles, California
Dear Mr. LeBron,
We would like to congratulate you on your recent ___(4)___ to rent a 2-bedroom unit at Vista Apartments.
This letter certifies that we have received a copy of the rental contract you signed. We hope that you will enjoy moving into our newly remodeled apartments, conveniently located ten minutes from the downtown area.
You will be residing ___(5)___ walking distance from the subway station, supermarket and other facilities in your community. This letter serves to remind you that as a new tenant, you have the responsibility to get in touch with utility service providers before you move in. You may schedule the connection of electricity, phone and Internet services on your moving-in date. Should you experience any maintenance problems, Vista Apartments has service personnel that are available 24 hours a day.
We look forward to serving you! Thank you once again for ___(6)___ at Vista Apartments.
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Questions 7 to 9 refer to the following letter.
August 4
Mr. Claude Hudson
Manager
Donnelly Networks, Inc.
350 Fourth Street
Washington, DC
Mr. Hudson,
Thank you very much for your __(7)__ for the position of assistant projects coordinator for the technology department of the Donnelly Networks, Inc. After __(8)___ consideration of the opportunity and my current career goals, I, unfortunately, have decided to decline. I do appreciate the hospitality your company has given me, but I have agreed to accept the position of chief director of the research department of Milton and Sons Company already.
I have thoroughly enjoyed getting together with you as a candidate, and do hope we will have the opportunity to work __(9)__ in the future.
Sincerely yours,
Maria Castro
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Questions 10 to 12 refer to the following e-mail.
From: Louise Walsh
To: Staff
Date: April 7
RE: Agenda for next Tuesday’s meeting
The agenda for next Tuesday’s meeting __(10)__. I have attached a final, detailed version to this e-mail.
Last Friday, I had meetings with some of our clients, and I want to give you some notes on their requests. I hope this will give you a chance to think about what needs to be done. Winston Company’s general manager, in particular, asked that __(11)__ include changes to the renovation plans for his office.
Mac & Moens has expressed satisfaction with our second set of blueprints, but would like an updated schedule for the newest design. Caitlin Firm needs a __(12)__ layout for the first floor. It should have a cleaner, more functional scheme with less focus on decorative elements.
Please keep our clients’ desires in mind as you get ready for the meeting. I will see all of you at 4:00 P.M. in the conference room on the third floor.
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Questions 13-15 refer to the following letter.
Dear customer,
Effective May 20, all shipments by Surety, Inc. to our exchange terminals __(13)__ by overnight express. This new procedure will continue through the end of August, __(14)__ we will revert to our normal shipping guidelines. We, not our customers, will bear this additional cost as part of our ongoing efforts to ensure customer __(15)__.
This express shipping procedure should allow us to process the backlog of orders generated by the increased media exposure with regard to the Midland situation. If you have questions about arrival dates on your orders, continue to deal directly with your normal contacts.
We want you to know we truly value you as a customer.
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Questions 16-18 refer to the following announcement.
Dean’s Department Store __(16)__ the community since 1902. We work hard to provide our customers with the latest fashions at the most __(17)__. prices. In the past, we have offered flexibility in our return policy. However, these policies have been revised to accommodate the changing times.
We are announcing a new return policy on all apparel, both men’s and women’s. Cash refunds require a cash register receipt and all clothing tags must be intact and attached to the garments. Clothing must be returned within 30 days to be eligible for a cash refund. Refunds after 30 days will be made in the form of merchandise exchange only. For an exchange, a receipt is not required. __(18)__., you will only be credited for the current price of the item. We regret any inconvenience the new return policy may create. Thank you for your cooperation.
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Questions 19-21 refer to the following letter.
Dear Mrs. Zenger,
Thank you for your letter of December 21, __(19)__ about the conduct of one of our employees.
Please rest assured that we have investigated your complaint and that the person concerned will be severely reprimanded.
Please accept our __(20)__ apologies for any distress this situation may have caused __(21)__ and be assured that it will never happen again.
Thank you also for bringing this matter to our attention. We place great importance on the conduct of our employees and your complaint will give us the opportunity to remedy any problem that may exist.
Yours Sincerely
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Questions 22-24 refer to the following reference letter.
TO WHOM IT MAY CONCERN:
This will confirm that Jonathan Deering has been employed by Electro Corp. for __(22)__ four years. __(23)__ his tenure of employment, he has displayed a unique ability to identify and solve problems. He has been instrumental in the streamlining our accounting department. His experience in the accounting and finance area has been a valuable asset, one that can be of great value to any company utilizing his services. He is loyal and always places the welfare of the company above all else. His long hours and his patience with employees under him and with management make him an ideal employee. If available, he can certainly count on re-employment with our firm, should the opportunity arise.
Any company considering this individual for employment has my most enthusiastic recommendation. __(24)__ his performance here is any indication, he is destined to achieve new heights in his career, and set new records for his future employer, as he did here.
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