Questions 1 – 3 refer to the following letter
David Williams
125 Clancy Lane
Dearborn, Mi
Dear Mr. Williams,
This is to let you know that we __(1)__ your cancellation of your purchase order We also understand the reasons for your cancellations, as detailed in your letter. I'm very sorry about the problems you __(2)__ while trying to order our products. It seems that our online system overcharged other customers, too. This experience has shown us that we need to work on our online shop to make it more efficient. We are doing everything possible to ensure that this problem doesn't happen again. We value you as a customer, and your satisfaction is our biggest __(3)__.
I have enclosed a coupon for 50 percent off any future purchase if you ever decide to shop with us again.
I hope you accept my sincerest apologies.
Truly yours,
Edward capriciano
Capri Inc.
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Questions 4- 6 refer to the following memo.
To : All Employees
From : Mark Schmidt, CFO
RE: Waste disposal
It has come to my __(4)__ that we have been spending too much money on paper over the past year. __(5)__, most of the paper in our office that we throw in the trash can be recycled, which will in turn save us money. We can also use both sides of the paper for un important documents, and that means less trash. Less trash means that we cut down on our waste disposal expenses. We will also be buying less paper. This makes so much more sense __(6)__ and environmentally.
This is why we have decided to start a paper recycling program. I will distribute a list of the type of paper items in our office that can be recycled. If you have any used paper on the list, please dispose of it in the specially marked bins near the employee lounge.
Thank you for your cooperation.
Regards,
Mark Schimidt, CFO
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Questions 7 – 9 refer to the following memo.
To : All sales department staff
From : Carlo Juliani, Vice President, Sales department
Date : Oct. 6, 2013
On Monday, Oct. 13, from 10:30 to 13:00, there __(7)__ a luncheon meeting in the conference room to review the results of the last quarter covering July through September and to evaluate the outlook and the targets for the next quarter. All section heads should be ready to report __(8)__ on the figures for both periods.
The guest speaker, Mr. Solomon of Solomon consultants, will provide an in -depth forecast on the trends in the Asian markets.
His __(9)__ is scheduled for the latter half of the meeting and is expected to at one hour. Our CEO, Sam Jordan, will wrap up the meeting by announcing winners and handing out prizes for the sales campaign that ended in September.
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Questions 10-12 refer to the following notice.
To the Users of Prosonic TV Sets.
We sincerely apologize for the __(10)__ raised among the users of our television sets.
The few incidents of fires caused by defective parts have been traced to a particular transformer used in a limited number of sets made between January and February of 2008. If you own a 21-inch Brightron manufactured between January and February of 1995, please bring it in to a Prosonic dealer __(11)__ a free replacement of the parts before April 30, 2008.
Prosonic will make every effort to correct the defect and not let a similar product defect __(12)__ again. We thank you for your patronage.
Masayoshi Takada
President, Prosonic Corporation
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Questions 13 - 15 refer to the following letter.
Dear Sirs
Translation Brochure
I should be grateful if you would send __(13)___ your brochure and price list about your translation services. We are ___(14)___ developing our web sites and are interested in translating these into five languages __(15)___ from English.
I look forward to hearing from you.
Yours faithfully
Andrea Philips
Marketing Manager
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Questions 16 – 18 refer to the following welcome letter.
Dear Adrienne,
Welcome to our Team!
It is a pleasure to welcome you to the staff of KC Electronics. We are excited to have you join our team, and we hope that you will enjoy working with our company.
On the first Monday of each month we __(16)___ a special staff lunch to welcome any new employees. Please be sure to come next week to meet all of our senior staff and any other new staff members who have joined us this month. Alice Peters will e-mail you with further __(17)___.
If you have any questions during your training period, please __(18)___ hesitate to contact me. You can reach me at my email address or on my office line at 340-2222.
Warm regards,
Jackie
Jackie Morris, Sales Manager
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Questions 19 - 21 refer to the following e-mail.
Dear Mrs. Waters,
I am writing to provide formal notice of my resignation from Fielders Pharmacy. My last day will be February 14th, 2009. I trust that two weeks is sufficient notice for you to find a ___(19)__ for my position.I would be __(20)___ to help train the individual you choose to take my place. Thank you for employing me for the past three years. My experience as clerk, supervisor, and floor manager has been very __(21)___ and I'm confident that I will use many of the skills I have learned at Fielders in the future.
If you have any concerns, please contact me at my personal email address.
All the best,
Annie Wright
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Questions 22 - 24 refer to the following letter.
Dear Valued Customer:
Our records show that you have been a customer of PJ Party Inc. ___(22)____ our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday, May 26th, 2013.
Saturday's sales event is by invitation ___(23)____. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon. In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.
We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and ___(24)____ it at the door.
Sincerely,
Linda Lane
Store Manage
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