Questions 1 to 3 refer to the following letter.
Dear Valued customer,
Thank you for taking the time to fill out our questionnaire during your stay with us. We do appreciate hearing from our customers, as their comments are vital __(1)____ us to continue improving our accommodations. The problems that you __(2)__ have been brought to the attention of our housekeeping department. While the lack of service you experienced is unusual and not the standard of our motel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
Thank you again for your comments. We hope that you will give us __(3)__ chance to serve you.
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Questions 4 to 6 refer to the following letter.
With the signing of the__(4)___ contract, we would like to welcome you as a supplier to our company. We have a high demand for quality and __(5)____ tolerance for error. Based on our research, that also describes your firm. We are glad to be doing business with you. Jennifer Owens will be your __(6)__ contact for all incoming materials and orders. If you have a question about payment, contact Ms. Simpson in our accounting office. She will help you sort the matter out. Again, welcome aboard. If there is anything we can do to help facilitate this new relationship, please do not hesitate to ask.
Sincerely,
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Questions 7 to 9 refer to the following letter
To Whom It May Concern
I've been Joe Employee’s Manager at XYZ Company since 1997, and even promoted Joe to the role of Senior Software Engineer last year. Joe has proven to be a __(7)___ employee with excellent communication skills. He is ___(8)___ respected by other members of our team. Joe is a fast learner and has excellent problem solving abilities. __(9)__ I will be disappointed to lose Joe as an employee, I am happy to recommend him as a solid addition to your company. If you'd like more information, please do not hesitate to contact me at (555) 555-5555.
Sincerely,
John Simpson
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Questions 10 to 12 refer to the following letter.
Dear Mr. Smith,
Just a note to say thank you for giving me the opportunity to interview with your company for the position of loss control specialist. I __(10)__our conversation and feel my experience and education would complement Raymond Kate Associates. I look forward to being able to put my extensive knowledge and experience of working with environmental protection agencies to bring about effective safety programs to your company.
As we discussed I have enclosed 3 letters of recommendation ___(11)__ my professional acquaintances. __(12)___, I am also enclosing some of the safety programs I designed so you can see first hand the type of work I am capable of performing to bring about the successful safety programs the government requires in organizations today.
Again, thank you for your time. I am looking forward to hearing from you soon.
Sincerely,
Bill J. Doe
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Question 13 to 15 refer to the following advertisement.
Tax Service Representative wanted
Heartfiled Financial Inc, a leading financial services firm __(13)___ Tax Service Representatives for the tax reporting department, who will be__(14)__ for reclassifying income payments to ensure accurate formal tax reporting. Other duties include reviewing, interpreting and validating tax related information, mathematically determining reclassification amounts. __(15)__ candidates must have a college degree and previous tax or brokerage experience as well as strong analytical skills. They must be able to work overtime and weekends as needed.
To apply, please send your resume to
Gabriel Hill
Heartfiled Financial Inc.
132 Woodland Street
Irvine, CA 92612
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Questions 16 to 18 refer to the following e-mail.
I am sending this e-mail to make a ___(16)___ on behalf of our division manager. As you know, our robotics design project has a deadline of August 31st. We're on target to meet that deadline, but we'd like to finish even earlier. The sooner we complete the engineering design and pass it on to manufacturing, the sooner we'll get this product to market. We ___(17)___ that by having everyone work through the whole summer, which means giving up your summer holidays. Not forever, though.
The CEO has offered five additional vacation days to the members ___(18)___ to hold off on their vacations until our part of the project has been wrapped up.
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Questions 19 to 21 refer to the following advertisement
You should come visit the Jungle Cafe, Macau's newest spot for family__(19)___ You __(20)___ a true jungle adventure, the cafe is designed to look and sound as if you are inside a tropical rainforest: vines hang from the ceilings, monkeys screech, and gorgeous tropical fish swim in huge aquariums placed on almost every wall surface. Children will love the "jungle thunderstorms" that take place periodically The overhead "sky" darkens, thunder roars, and lightning flashes across the ceiling, just like a genuine thunderstorm, And, __(21)___ the realistic special effects, no one gets wet!
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Questions 22 to 24 refer to the following memo
MEMORANDUM
TO : Accounting Staff
FROM : Ananda Jeyraj, Comptroller
RE : Revised deadline for departmental audits
DATE : April 3
Since we are short of two staff members who went on a business trip, I have decided to __(22)_ the April 12 deadline for the quarterly audits of all department budgets. Your reports on the financial status of each section of the corporation will be due on April 28. I cannot prolong the due date any later than this, though.
I appreciate __(23)___ hard work and will keep it in mind when performance-based salary increases are __(24)___ at the end of the year.
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