Questions 1 to 3 refer to the following e-mail.
From: Daniel Doyle
To: Lois Henares
Subject: Our appointment
Date: Wed, 20 Sept 2008
Lois,
I’m sending my apologies for having to __(1)__ our 10:00 appointment for this morning. I was on my way to your office but was suddenly called away to deal with an __(2)__ problem at the factory. I have asked Ms. Blanchard to reschedule our meeting on Friday at 11:00 A.M. Our agenda, as agreed upon, will be the implementation of a new inventory system. I would appreciate it if you could send other members scheduled to attend the meeting a summary of the points that __(3)__ in your presentation on the new system.
This should facilitate decision-making during our meeting.
I hope you were not inconvenienced by the cancelation of our meeting this morning.
All the best,
Daniel
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Questions 4 to 6 refer to the following advertisement.
For all subscribers to News Time Magazine!
We are offering you a chance to renew your current subscription to News Time Magazine at the special rate of $63 for one year. If you renew before August 21, you __(4)__ a beautiful hard-bound copy of Nature: Top Scenic Spots Around the World and a pair of binoculars absolutely free. Also, if you purchase an __(5)__ one-year subscription to the magazine, you will pay just $48 for 24 issues. The special low price makes News Time Magazine an ideal gift to give during the holiday season. Please be reminded that we will charge your credit card upon receipt of your order. __(6)__, the renewal term will not start until your present subscription is finished.
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Questions 7 to 9 refer to the following memo.
To: Engineering Department
From: Peter Manning
Re: Pedestrian Hike and Bike Trail System
Date: Aug. 27, 2008
We are pleased to announce that Callahan Construction Company has won the bid for the pedestrian hike and bike trail system to be constructed in Towson, Maryland. However, due to a problem with the timetable, the local government cannot agree to our proposed deadline. As such, we were unable to receive the __(7)__ we asked for.
We now have to finish the hike and trail system one month earlier than the project completion date we planned for. In light of this development, we are asking all engineers to give attention only to top – priority projects __(8)__ this one.
We will be holding our initial meeting on Thursday at 10:00 A.M. It is important for us to finalize our strategies to meet the new deadline. Let us use this time for __(9)__ a new plan for the project.
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Questions 10 to 12 refer to the following letter.
July 19, 2008
GERALD PEMBERTON
5725 Delphi Drive
Troy, Michigan 48098-2815 USA
Dear Mr. Pemberton,
We would like to thank you for booking exhibit space at the annual Electronics World Convention in Saginaw, Michigan. We anticipate more than 10,000 electronics enthusiasts to attend this year, so you can be __(10)__ that the convention will be an ideal place to display your products. To make sure that your exhibit will be ready on the first day, we are enclosing instructions for setting up your booth. Along with your requested space, a table and one chair are included with the price of your booth. Other equipment and services such as an Internet connection are available for an __(11)__ fee. For more information, please visit our Web site at www.electronicsworld.com/convention. To simplify preparation, an events coordinator__(12)__ available to provide support during the booth set-up period. If you have any questions, please do not hesitate to get in touch with us at the contact numbers or e-mail address listed on our Web site.
Sincerely yours,
JILL COLTRAINE
PRESIDENT
Electronics World Associates
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Questions 13 to15 refer to the following fax.
From : Max Stein <mstein@fscorp.com>
To : All employees
Re : Newly developed e-mail guidelines
Last week I met several times __(13)__ Sonya Bell, Director of Human Resources, to discuss the results of the recent professional development workshops held throughout the firm. We especially talked about the widespread dissatisfaction among our employees that they are spending excessive time and energy on reading answering e-mail each day. __(14)__, my staff has put together a __(15)__ of suggestions to improve this situation.
We have enclosed a document which lists those suggestions. Please read them carefully and tell us what you think.
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Questions 16 to 18 refer to the following letter.
To : Will Grace <w_grace@rounders.co.uk>
From : Victoria Cook <v_cook@rounders.co.uk>
cc : Bob Davenport b_davenport@rounders.co.uk
Subject : Excessive absences?
Date : October 12 14:20 GMT
Will,
I received a __(16)__ e-mail from your supervisor, Bob Davenport, informing me that you __(17)__ a number of unexcused absences in the last couple of months. According to his report, you were absent on August 18 and 19, in addition to yesterday. And you've been late for work every Monday, too. When you worked directly under me until I was promoted to my current position, my
__(18)__ of you was always very positive.
I'd like to get to the bottom of this. If you'd like to talk, my door is always open.
Victoria
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Questions 19 to 21 refer to the following announcement
Direct Deposit
Investors who want to automatically deposit funds into their accounts on a weekly,monthly, or quarterly basis can now sign up for the Eurotrade direct deposit service. You can transfer funds from __(19)__ any European Union bank, brokerage hours, or credit union to your Eurotrade account. To take advantage of this innovative _(20)_, print out, fill in, and mail to us a copy of the direct deposit application form posted on our web site. You may __(21)__ call Client Services at 1-800-3256 to request application forms.
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Questions 22 to 24 refer to following letter.
To : Jim Strong
From :
Subject : Order #477
Date : 29 August
Jim,
I just checked on the status of your order (#477) and was told by our shipping department that it was sent out on Friday, August 26. You __(22)__ it this coming Wednesday at the latest. I apologize for the delay. Apparently there was some difficulty finding the high-grade wood your custom order required.
__(23)__ problem was the drying time required for the special gloss you requested.
We should have notified you as soon as we noticed the order would be behind schedule. I have already spoken to the head of the production team to make sure something like this never happens again. Again, we are sorry for the __(24)__ shipment.
We are sure, though, that you will be thoroughly satisfied with the final product.
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