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Ever dream about being a world-famous singer? Here's your chance! One Music, Inc. is holding auditions for male and female singers aged twenty-one and up. You could be chosen for a recording contract with our record label! All musical styles are welcome. Auditions will be held on Saturday and Sunday from 2:00 p.m.-4:00 p.m. at One Music studios in Miami, Florida. The winning contestant will win a recording contract with our company and the possibility to go on a world tour with some of our most famous musicians. So make your dreams a reality. Come to One Music studios for your audition this weekend!
1. To whom is this notice addressed?

2. Who may participate in the auditions?

This year, the Department of Education will allow all students to renew their student loans online through our department website. To complete this process you will need to have a personal identification number (PIN), which you will use to access your personal account information. If you do not already have a PIN, you can establish one by going to the website and entering your last name and social security number. After that, you will be allowed to select your own PIN or let our computer generate one for you. Be sure to write down your PIN, as you will need it for all future use on the website. This PIN can be used year after year. There is no need to create a new PIN next year once you have made one this year. The estimated time to create a PIN is about five minutes.
3. Who is this information directed toward?

4. What do you need to access account information

5. What do you need to create a PIN if you do not have one?

12 Singlewell
Road Northfleet, NY 22109

Juan's Taco Co
8231 La Junta Way
Oxnard, CA 91344
Dear Sir,

        I recently bought three packages of Juan's taco shells from my local grocery store. I had bought these to use for my daughter's 8th birthday party. She loves tacos, and I had promised that she and her friends could have them at her birthday party. However, when I opened the packets to prepare her birthday meal, I found every single taco shell in all three packets to be broken. It was too late to go out to buy new shells, so instead of serving the tacos that I had promised, we had to order pizza. My daughter was terribly upset, and her birthday party was ruined. I would like to receive a full refund of the money I paid for the broken shells.
Mark Martin

Juan's Taco Co.
8231 La Junta Way
Oxnard, CA 91344
Dear Mr. Martin,

        We just received your complaint about your last purchase of taco shells. According to your complaint, you bought packages of our shells from your local grocery store to use for your daughter's birthday party. As you noted, the shells were broken in the package, effectively ruining your dinner plans for this special occasion. We are very sorry about this problem, and we would like to make it up to you. Enclosed is a refund for the packages you bought, as well as coupons for $10 of products from Juan's Taco Co. You can use these coupons to buy more taco shells or any of our other taco products, including salsa and tortillas. You are a valued customer and we hope you will accept our apology.
Customer Relations
6. Why did Mark Martin write to Juan's Taco Co.?

7. What did Mark Martin's daughter eat for her birthday?

8. How many tacos did Mark Martin buy?

9. What does the letter from Juan's Taco Co. offer?

10. What can the coupons be used for?