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Opening Ceremony for New Research Wing

Countydale Hospital is proud to announce that construction on the new 20-million-dollar research wing has been completed. To celebrate the occasion, the hospital has decided to hold a special ceremony on Saturday, May 14, at 4 p.m. All hospital staff, patients, and city residents are welcome to attend. Below is basic overview of the schedule of events:

4:00 p.m. – James Rosenthal, Director of Countydale Hospital, will give an introductory speech.

5:00 p.m. – Dr. Merriam Way will discuss the research work that will take place in the new wing.

6:00 p.m. – Gary Paulson Jr., President of Wilson Pharmaceuticals, will talk about his 15 million-dollar contribution to the new wing.

7:00 p.m. – The children of City Elementary School will sing a few songs.

7:30 p.m. – Dr. Steven Fellows, Countydale Chief of Surgery, will cut the ribbon and open the doors.

8:00 p.m. – Patients and staff will be invited to enjoy cake and refreshments in the reception area of the new Paulson Research Wing.

1. What happened to Countydale Hospital recently?

2. Which is NOT true about the ceremony?

3. What can be learned about Gary Paulson Jr. from the schedule?

4. Who will conduct the ribbon cutting ceremony?

25 Gunter Rd.
Philadelphia, PS

May 22, 2007

Mr. Daniel Gorman, Office Manager
TSC investments
76 Washington Rd.
Philadelphia, PA

Dear Mr. Gorman,
This letter is to advise you that, for a limited period of time, Budget Office Supplies (BOS) is reducing prices on certain items in our catalog. Take a moment to review the enclosed catalog. I have circled I red ink the items that are temporarily reduced. You should really take advantage of these prices.

If you wish to order large quantities or make special shipping arrangements, please give me a call and we will try to work out mutually acceptable terms and condition. Did you know that Budget Office Supplies also offers an express delivery service, which means that you can order an item from the catalogue and receive it in less than two days? This service is free for all orders of $200 or more. Plus, you can feel safe placing an order with our company: we have never received a customer complaint.

In any event, get your order in now, as these prices are only in effect until June 23. I hope you can benefit from these discounts.

Scott Tuttle
Sales Director


Attn: All BOS employees

On June 15 we received a negative letter from one of our most valued customers, GMS Printers. The company ordered two new SP Laser jet printers from our catalogue on May 29 and requested the free express delivery service. Unfortunately, the printers did not arrive until June 6. Due to the shipping delay, the company lost a deal with a key client because it was unable to produce a report on time. As you can imagine, GMS Printers is not very happy with our service. It has returned the printers and asked for a full refund. The managers have investigated the shipping delay and discovered that an employee failed to enter the order into our database correctly. To prevent this problem from happening in the future, the managers have decided to implement a system of double-checking orders. Starting immediately all orders must be entered into the database and then confirmed by a supervisor before they are sent. Let’s make sure our work is as efficient and reliable as it can be.

5. What is included with the letter?

6. How could someone arrange for special orders to be shipped?

7. Which of the following is TRUE about the order discussed in the memo?

8. What happened as a result of the delay?

9. Why did Budget Office Supplies decide to introduce the new system?