The main topic of last week’s meeting was suggestion boxes. All departments in the factory are to have (4) ………… labeled suggestion boxes. At the meeting, it was obvious that the employees’ suggestions would I not only save the company money, but would do much to lift (5) ………… and streamline production. To further this process, the suggestion-box idea was adopted.

Forms for the suggestions are to be kept inside the box. When employees fill out a form, they should clearly state which situation they are trying to improve, list all pertinent data, and then offer a solution, stating how the company would benefit. Forms will then be (6) …………each month by the department heads, who will then pass them on to the plant manager. Where necessary, the plant manager will consult with the respective departments to gather any relevant data. If applicable, the matter will then be passed on to the finance department for approval.

A bonus will be paid to employees for any suggestions that are adopted. The amount of the bonus will be commensurate with the savings to the company.

Business today makes heavy (7) ………… on your time and energy. In order to go on giving 100 percent, you should take time out. So next time you fly from Europe to Asia, pack the extras you’ll need for a free 3-night Luxury Break. You can relax at a 5-star hotel. Since we want you to enjoy your break (8) …………, we also invite you to play a free round of golf on the championship course.

Or choose one from following free options:

Rental car for three days; a half-day city tour in a private, chauffeur-driven car; a Desert Safari with dinner; or a voucher worth $100 to spend at Duty Free. To accept any of these (10) …………, fly First or Business Class between Europe and Asia before November 31.

From: Bernard Takeuchi

To: Steven Miller

CC: Sophia Wagner <merchandiser@amandabaron.com>

Date: 20th Oct. 2003

Re: Urgent!!

Dear Mr. Miller,

First, we’d like to (10) …………our receipt of shipment. We have received your goods of 100 cartons of women’s dresses for the winter season covering invoice No. RK-28479-33. Upon unpacking them we were very surprised to find that 10 boxes contained different articles, which we suppose were for another buyer. We’re afraid that the enclosed packing list was not for us, either. Considering that our market situation requires that we act swiftly, we would like you to send 10 cartons of replacements by airfreight at your expense as soon as possible. The replacements have to reach us within 2 weeks, or we’ll have a big problem with our customers. The market share competition is very fierce here, so (11) …………steps may cause some negative effects for us. We hope this will not happen.

Please find (12) ………… our sales order list and contents in detail. Regarding those cartons, we will keep them at your disposal. Please advise us by October 25th. We hope there won’t be another incident like this in the future. We appreciate your attention thank you.

Best regards, Bornzurd. Takeuchi: Import manager, Chiba Trade.