Date : Tuesday, April 15 5:15
Subject : Thank you on behalf of the Royal York Hotel
Dear Ms. Nubold
We would like to thank you for choosing the Royal York Hotel Conference & Resort while visiting New York. We hope that you enjoyed the many facilities that our hotel has to offer, including the luxurious spa, state-of-the-art fitness center, and world-renowned restaurant.
We would appreciate if you would complete a brief survey evaluating your stay.
The survey can be conveniently done online at royalyorkhotel.com/survey. Should you have any additional comments, please contact us directly at service®royalyorkhotel.com.
Your comments and suggestions will be used only to improve our facilities and will be kept confidential.
We appreciate your patronage and look forward to serving you once again in the future.
With thanks,
Ken Wilkinson
General Manager .
Date: Friday, April 18 8:59
Subject: Re: Thank you on behalf of the Royal York Hotel
Dear Mr. Wilkinson,
As I had difficulty accessing the online survey, I decided to send my comments on my stay at the Royal York Hotel Conference & Resort directly to you.
I thoroughly enjoyed the facilities your hotel had to offer, however I was most impressed with the 5-star dining facilities located on the 20th floor. The restaurant's extended hours allowed me to dine late in the evening when I return from my business meetings. In addition, the Italian cuisine was as delicious as I’ve tasted in Italy. Although I was unable to take advantage of the swimming pool, I did visit the facilities and was impressed with its beauty and size
I was less happy with the gym facilities, as each time I tried to use it the entrance doors were locked. The lack of attendants was frustrating. I was also disappointed with the front desk service. I had expected to receive a New York Times newspaper each morning as I was a business client and this service is customary at most other downtown hotels. In addition, the front desk clerk did not attend to my requests at the speed at which I would expect from a luxury hotel.
All in all, I was happy with your service and feel that the advantages far outweighed the disadvantages. My position requires frequent trips to New York, and I expect that I will be staying with you once again in the near future.
Best regards,
Cecile Nubold
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What is the reason for the email from the Royal York Hotel?
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What is NOT mentioned as part of the hotel facilities?
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What does Mr. Wilkinson tell Ms. Nubold?
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What does Ms. Nubold like about the facilities?
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Why was the memo sent to Mr. Hughes?
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Why does Mr. Hughes want to reschedule?
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What new problem does Mr. Hughes wish the doctor to examine?
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When is Mr. Hughes’s new appointment scheduled for?
Winsor Pilates
When most people think of the best way to stay fit, they usually think of things like jogging, swimming, going to the gym, lifting weights, and so on. And all of these exercise methods involve leaving the comfort of your own home. If you have trouble feeling motivated, and would prefer to work out in your living room, Winsor Pilates is for you.
Winsor Pilates will allow you to see results using no extra equipment
Think about the following :
* Winsor Pilates exercises provide you with the same calorie burning results, but offer a low-impact workout with I almost no risk of damaging joints.
* It is fun and entertaining and won’t leave you bored with the same routines.
* No special equipment, other than a rubber mat is required.
* There is no necessary footwear; the exercises can be done barefoot.
* Similar to other exercises, it will improve your muscle tone, flexibility, and posture.
You will build a leaner, more beautiful body!
Included in the Complete Winsor Pilates Set is:
Basic Training Video
20-Minute Rejuvenating Morning Workout
20-Minute Relaxing Evening Workout
Abdominal Toning
Lower Body Toning
Advanced Training
Which Trainer?
Fitness enthusiasts do not always burn the same amount of calories with the same training videos
A research study was recently conducted on the number of calories burned by men and women when they exercised using different training videos. The intensity of their exercise could be characterized as "basic", "intermediate”, or "advanced" and produced the following results :
Both men and women produced the best results when exercising with Step Class videos. The Yoga and Tae Bo videos produced intermediate results for both men and women.
Regardless of the level of exercise, men tend to burn calories much quicker than women do. The fact that men tend to have less fat and more muscle than women, allows them to burn calories quicker
Be sure to consult your doctor before undertaking any new exercise program, as these training programs may strain muscles or produce impact related injuries.
Fitness Press, April 10
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National Software Seminar Series
Susan Packard
Lucas Software Publishing
3223 King Street
Ruby Creek, Pennsylvania 32443
Dear Ms. Packard,
The twenty-fifth annual National Software Seminar Series will begin on August 4th and continue through August 12th at the Peterson Convention Center in Rochester, New York. As with previous NSSS conferences, more than 2,500 professionals from the software industry will be in attendance, including some of the most prominent leaders in the field. The organizers aisoflivite you to take advantage of the New Technology Exhibition which will be set up in the Oak Hall and will display the most recent books and publications on software developments.
The exquisite Maple Room will be set up with display tables, computer monitors and networked computers that have access to the internet. Developers will be able to display their new software and multimedia exhibits in this room. We also have reserved the Birch Room next door for smaller exhibits that display brochures and journals. This room will also have access to the internet.
If you want to set up a booth in either lie Maple Room or the Birch Room, please fill out the following forms, including personal information about yourself and information regarding your display. This year, for the first time, you can pay in installments. However, all payments must be made by June 4th. If you have any further questions regarding the seminar series, please do not hesitate to call me at 878-889-8896 or by email at sthompson@nsss.com.
Sincerely,
Shelly Thompson
Conference Organizer
Dear Ms. Thompson,
Thank you for your message informing me about the upcoming National Software Seminar Series in Rochester, New York. Prior to registering I have a few questions for you. Because our company produces both multimedia exhibits and brochures, my staff and I would like to display all of our products in the Maple Room if possible. Please let me know whether you will be able to accommodate this request or not.
I look forward to hearing from you and also to participating in the seminar series.
Susan Packard
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