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Trang chủ / TOEIC 990 / Part 5

Luyện tập với thư phàn nàn (tiếp)

1. We now move on to late March when I imagine that the sick employees were fully .......




2. and one of your technical staff came out to see me with the intention of replacing the ....... part.




3. Unfortunately he had ....... the wrong part with him




4. and was very ....... as to when he would be able to find the right part and get it back to me.




5. Another visit took ....... in late April but the engineer, although he had got the right part with him, was unable to make the washing machine work.




6. It was at this stage that I was seriously considering getting ....... of the machine




7. and asking for a .......




8. When I ....... this matter with one of your staff




9. I was informed that this was out of the .......




10. and they would send someone in the '....... future'.




11. At the beginning of May I decided that the only course of action was to ....... a visit to your store




12. and meet you face to face so that the matter could be settled once and for ........




13. ....... I should have checked first since when I reached the shop I was led to believe that you were out for the day.




14. Throughout this time of course I have been without the ....... of a washing machine




15. and have had to use the local ........




16. From the end of May until August I have been away on business and was surprised that ....... that period




17. no effort has been made to write to me and keep me ....... to date.




18. Since returning in September I have made at least a dozen phone calls and quite frankly I have reached the end of my ........




19. and must ....... that you do something immediately to put the matter right.




20. If I do not hear from you by the end of this week I shall be forced to ....... legal advice.