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Trang chủ / TOEIC 990 / Part 5

Luyện tập với thư phàn nàn

1. I am writing this letter to you as a sort of last ....... since all my attempts to phone you.




2. And to try and make an ....... to meet you and discuss my problem with you have been unsuccessful.




3. I would like to tell you the story from the ....... beginning.




4. In January this year I bought a washing machine from you for which I paid .......




5. and made ....... for it to be delivered to my home in Southcote on the following Tuesday.




6. I stayed in all day on ....... as you had informed me that you could not be sure at what time of day the washing machine would arrive.




7. In the end nobody came that day. When I phoned, I was told it ....... come the following Tuesday.




8. Again I stayed in all day in ....... and there was no delivery.




9. After six more phone calls I ....... succeeded in settling on a date




10. and the machine came on Tuesday February 20th — almost 5 weeks after the ....... delivery date.




11. I had the washing machine fitted by a ....... plumber but he was unable to make the thing work.




12. ....... one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.




13. When I telephoned your store and explained the ....... to your receptionist,




14. I was ....... with the comment, 'Oh not you again'




15. which I found most ....... especially since throughout the protracted period of waiting for the machine




16. I remained calm although I believe I have every reason for ....... up a fuss.




17. I eventually got put ....... to the technical department




18. who were most ....... hand




19. and told me there was ....... that could be done immediately




20. since there were a number of people ....... sick.