Market Product, Inc.
830 2nd Ave, Suite 20B
New York, NY 10015
June 7, 20__
Ms. Lucy Harper
2091 W 4th Avenue
Apartment 101
Buffalo, NY 12345
Dear Ms. Harper:
Thank you for your letter of April 15 looking for a job at Market Products. You have good experience and an excellent education. I am sorry to tell you, however, that we don’t have any job openings at this time. We will keep your résumé and contact you if we have any job openings in the future. Good luck.
Best regards,
Joan Rogers
Human Resources Director
1.
Why did Joan Rogers write this letter?
2.
When did she write the letter?
Sea Island Resort
Spend your next vacation with us.
Enjoy our:
- private beach
- two swimming pools
- four tennis courts
- five restaurants
- beautiful weather all year
It’s easy to get here.
We’re just eight kilometers from the airport.
Call your travel agent to make reservations.
3.
What is this ad for?
4.
What is one thing you cannot do at Sea Island Resort?
5.
The word “private” in line 5 is closest in meaning to
6.
How can you make reservations for Sea Island Resort?
14 Green Lane
Hartley
Wessex
WE2 7HE
March 3rd, 2005
The Manager
Audios Etc.
Head Office
London
Dear Sirs,
I recently bought a programmable CD player at the Hartley branch of Audios Etc. Your company was recommended to me by several of my acquaintances. Therefore, although it was the first time I had visited one of your stores, I was sure you were a trustworthy company.
When the CD player was delivered to my house, I found that the player was the wrong color. I asked for black; however, the player that was delivered was red. I telephoned the Hartley branch, and a very friendly clerk arranged for it to be changed. This time the programming function did not work. Again, the store changed it. Yet again there was a problem. There was a big scratch on the paintwork. I had been led to believe that Audios Etc. was a reliable company. This experience has proven the opposite to be true. I would therefore like to formally register my dissatisfaction and demand a refund. Please find enclosed a completed customer complaint form.
Yours faithfully,
Matt Greer
********************
|
Audios Etc Customer Complaint Form
|
| Product Name |
Sanshi Programmable CD Player |
| Serial Number |
21002330A1 |
| Problem |
1. Wrong color, 2. Programming functions not working,
3. Product surface damaged: large scratch
|
| Date of Purchase |
February 15th, 2005 |
| Action Desired |
Full refund of cost of CD player |
| Customer Details |
Matt Greer, 14 Green Lane, Hartley WE2 7HE, TeL 820-8839 |
7.
Why did Matt Greer write this letter?
8.
Who is Matt Greer?
9.
Which of the following problems is NOT mentioned?
10.
Why did Matt Greer use Audios Etc?
