Luyện tập Part 7

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Luyện tập Part 7 - Bài 14

1. What is the purpose of this fax?

To inform Peter Cooke that his shipment is ready for collection
To inform Peter Cooke that his shipment has been rejected
To inform Darren Simpson that he should pay a fee
To inform Darren Simpson of the cost of a refrigerator

2. Who is Darren Simpson?

An official at the Customs and Excise Bureau
An importer of electrical appliances
A trader
A banker

3. What should Peter Cooke send after paying the import tariff?

A letter
£634
A fax
An email

4. How many people from Product Design were promoted?

One
Two
Three
Four

5. Who will be leading the Consumer Products Department along with Eugene?

The Senior VP
Jordan Jones
Gary Shepherd
Constance Hayes

6. When were the new vice-presidents told about the promotion?

Last Tuesday
The day after the vote
Tomorrow
Over a month ago

7. Why did Katherine Potter call?

To confirm William Maxwell's flight reservation
To inform William Maxwell that his flight is not confirmed
To ask William Maxwell to call Mr. Hill
To make a booking

8. Who will be traveling?

Only David Sales
David Sales and William Maxwell
William Maxwell and Joseph Hill
Joseph Hill and Katherine Potter

9. Where does Katherine Potter probably work?

A messenger service
A hotel
An airline
A travel agency

10. What is the purpose of this form?

To catch customers who haven't paid their bills
To improve their delivery service
To thank customers
To reduce delivery times

11. How much does Darnley's charge for home delivery?

$1 per item
It doesn't say.
Nothing
It depends on the item.

12. How many varieties of milk can be ordered using this form?

Six
Five
Four
Three

13. Who will be receiving vacation requests?

The personnel secretary
The office manager
All employees
Temporary employees

14. What is true for employees with more seniority?

They will not need to make vacation requests.
They may be asked to postpone their vacations.
They will probably have their vacation requests honored.
They will not receive this memorandum.

15. According to the memo, when should requests for vacation time be made?

By the end of the day
By the end of the week
By the end of the month
By the end of the year

16. According to the memo, what problem often occurs?

Employees do not schedule enough vacation time.
Vacation time is used too early in the year.
Departmental managers often reject requests for time off.
There is difficulty scheduling vacations at year's end.

17. What was Mr. Taylor's reason for writing to Polar Airlines?

He wanted to make a complaint.
He wanted to enroll in an air miles program.
He wanted to make a reservation.
He wanted to apply for a job.

18. What did Mr. Taylor receive from Polar Airlines in March?

A coupon
His Polar Miles membership
10,000 Polar Miles
Courteous service

19. Where is this letter being sent from?

Finland
Minneapolis
Albany
Boston

20. What caused Mr. Taylor's plane to be delayed?

Lack of assistance
Weather conditions
Mechanical problems
Poor control by Polar Airlines

21. What was enclosed with this letter?

A Personal Identification Number
A new Bank Card
A bank statement
An expiration notice

22. Who is the letter from?

Friends
A customer
A bank
An advertising agency

23. If this card is a replacement for a lost card, what must the customer do?

Begin using the card as usual
Call Alberta Bank
Visit an Alberta Bank branch
Pick up a new card

24. Which of the following is NOT recommended as a PIN?

Customer's favorite numbers
Customer's date of birth
Dates from US history
Binary numbers

25. Who will be meeting in Tokyo on Sunday?

Alice Lang and Robert Bayer
Celia Kelly and Robert Bayer
Andrew Mathers and Alice Lang
Celia Kelly and Andrew Mathers

26. Who will be the last person informed of the change of plans?

Alice Lang
Celia Kelly
Robert Bayer
Andrew Mathers

27. Where will Andrew Mathers most likely be on Tuesday morning?

San Francisco
Tokyo
Seoul
New York

28. Due to which of the following reasons is Andrew Mathers changing his plans?

He decided to take a last minute vacation.
He has to attend an emergency meeting.
He didn't want to meet Robert Bayer.
He thinks Alice Lang can do a better job.

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