Richard Bachman

193 Fourth Street

Payton, OH 48331

Cyberworld

P.O. Box 83627

Cincinnati, OH 49363

May 25, 2011

Re: Account # 58363

To whom it may concern:

I am writing to request that you cancel my Internet service with Cyberworld, effective immediately. Although I had been using your service for almost four years with no complaints, the level of service you have provided during the past month has convinced me to take my business elsewhere.

At the beginning of this month, I noticed that it was very difficult for me to get a dial-up connection. The phone line always seemed to be busy. Then friends started telling me that they were unable to access my personal website. I thought this might be just a temporary problem, but after 10 days with no improvement, I decided to call your customer service line for assistance.

I had to wait on hold for almost an hour before speaking to an employee named John Redman. He told me to try connecting again in half an hour. When I tried to explain that the problem had lasted almost two weeks, he became very rude and told me that he was not a computer expert and could not solve my problems. When I asked him why he was answering the phone for an Internet service provider if he didn’t know anything about computers, he hung up on me. I had never been so rudely treated in all my life.

Seeking Staffing Coordinator

Martin Owens Agency is accepting applications for a staffing coordinator. We are the premier temporary staffing agency in the city of Burbank, and we are looking for a bright, motivated individual to join our team. The staffing coordinator is the main point of contact for our employees and business clients. Duties include testing and screening new employees, matching workers with appropriate jobs, notifying employees of job requirements, and contacting clients to assure that performance standards are being met. The successful candidate must be able to handle multiple tasks with ease. Other essential requirements include being well organized, highly dependable and people-oriented.

We offer an excellent benefits package, including health and dental insurance, a retirement plan, three weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a relaxed, fun-loving work environment and a meaningful opportunity to help others advance their careers. We are a family-friendly employer, and some telecommuting is possible depending on staffing needs and workload.

To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a resume, and the names, phone numbers and email addresses of four professional references to:

Martin Owens Agency

8463 Victory Boulevard

Burbank, CA 94632

Applications will be accepted until the position is filled. For best consideration, apply no later than September 25. Visit our website at www.martinowens.com for more information.

To: Lisa Derby

From: Annette Shiffler

Subject: Mr. Martin's Retirement Party

Hi Lisa,

Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason I didn't get it when you sent it out originally. I'm writing to confirm that I will definitely be attending the party. Also, as we discussed, I'd like to help out with the planning and organization for the party. I've worked with Mr. Martin for nearly ten years, and he's been the best boss I've ever had. I really want to make this a special event for him!

 First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to help out either way. If it's a potluck, I'd be happy to bring a dish to share. If we're going to hire a caterer, I can suggest several because I often arrange catering for our training sessions. I even have menus from several different catering businesses if you'd like to take a look at them.

Next, how about decorations for the party? I've actually got some nice banners at home that say “Congratulations on Your Retirement!” I originally used them for my uncle's retirement party last year. Would you like me to bring those and hang them up in the room? What other decorations are planned? How about some nice centerpieces for the tables, such as flower arrangements?

Finally, if there's any other way I can help out that I haven't mentioned above, just let me know. I'd really like to get involved in this and do something nice for Mr. Martin. Thanks for organizing the party!